Privacy Policy

This Privacy Policy explains how Spinbob collects, uses, stores and protects your personal data when you visit our website or hold an account with us. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data we collect

• Identity and contact data: name, date of birth, address, email address and phone number.
• Verification data: copies of ID documents, proof of address and, where required, source-of-funds information.
• Financial data: payment method details, deposit and withdrawal history.
• Gameplay data: bets, wins, session times and use of safer-gambling tools.
• Technical data: IP address, device type, browser and cookie identifiers.
• Communications: records of live chat, emails and complaints.

2. Why we use your data

• To open and manage your account and process payments (performance of a contract).
• To verify age and identity, prevent fraud and money laundering, and meet licence conditions (legal obligation).
• To identify and act on signs of gambling-related harm (legal obligation and legitimate interest).
• To improve our site and services (legitimate interest).
• To send marketing, only where you have opted in (consent). You can opt out at any time.

3. Sharing your data

We share personal data only where necessary with identity-verification and credit-reference agencies, payment providers, game suppliers, IT and hosting partners, our regulator, law enforcement and GAMSTOP. All processors act under written contracts and appropriate safeguards. We never sell your personal data.

4. International transfers

Where data is transferred outside the UK, we use adequacy regulations or the International Data Transfer Agreement to keep it protected to UK standards.

5. How long we keep data

We keep account and transaction records for at least five years after an account is closed, as required by anti-money-laundering law. Other data is kept only as long as needed for the purpose it was collected for.

6. Your rights

You have the right to access your data, correct it, request its deletion where the law allows, restrict or object to processing, withdraw consent and receive your data in a portable format. To exercise these rights, contact our support team. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Security

We use encryption in transit, strict access controls and regular security testing to protect your information. Please keep your password private and enable biometric login on mobile where available.

8. Cookies

For details of the cookies we use, see our Cookie Policy.

9. Changes

We may update this policy from time to time. The latest version will always be published on this page with its update date.